Help us shape the platform around real workflows

Our Early Access Program gives customers the opportunity to work more closely with us while the platform continues to evolve.

The platform is already available to use normally. Early Access is an optional program for customers who want to share how they work, tell us where the platform fits well, identify where it does not, and help us shape workflows to better fit their process.

You do not need to participate in Early Access to use the platform.

What Early Access means

Early Access is not simply access to unfinished software.

It is a period in which we work closely with real users to understand how the platform performs in real businesses and real workflows.

Participants help us validate assumptions, identify unnecessary friction, and understand where workflows can be improved.

We are particularly interested in learning:

• How you currently manage your product or service.
• Which parts of your workflow take the most time.
• Where the platform improves your process.
• Where the platform creates unnecessary steps or limitations.
• Which improvements would make the platform more useful in your day-to-day work.

Your feedback does not mean every suggestion will become a feature. It gives our development team better evidence when deciding what to improve and how workflows should evolve.

Why Early Access is paid

Early Access participants subscribe to one of our standard plans at its normal price.

We do this deliberately.

The platform is intended to provide real value to real businesses, and Early Access is part of validating that value. We want feedback from customers using the platform because it is useful to them, not because they were given free access in exchange for positive feedback or participation.

Charging normally also keeps the relationship clear: you are a customer first and an Early Access participant by choice.

You can use the platform normally regardless of whether you participate in the program.

Direct access to our development team

While the Early Access Program is open, every participating customer receives direct access to our developers through the platform helpdesk, regardless of which plan they subscribe to.

You can reach us from:

Help > Support

Use it to report problems, explain workflow difficulties, ask questions, or share feedback directly with the people building the platform.

This access is specifically intended to help us understand your experience without forcing you through layers of support or feedback forms.

What we ask from participants

There is no required amount of feedback and no obligation to participate continuously.

We simply ask participants to be direct and accurate about their experience.

Tell us when something works well. More importantly, tell us when it does not.

We are not looking for praise. We are looking for information we can trust and use to make better product decisions.

The most useful Early Access participants are those who use the platform as they normally would and share their experience when they encounter something worth improving.

How long does Early Access last?

The Early Access Program does not have a predetermined closing date.

We will keep it open for as long as we believe the additional collaboration is providing meaningful information about the platform, its workflows and the needs of our customers.

When we believe that objective has been achieved, we will close the program and move the platform beyond Early Access.

We will communicate that change to participants when the time comes.

Recognition for active participants

Early Access should not be treated as a rewards program, and participation does not guarantee discounts, credits, payments or other benefits.

We want feedback to reflect your genuine experience with the platform.

That said, when the program concludes, we may choose to recognize or reward some of the participants who made particularly valuable contributions during Early Access.

Any such recognition will be entirely at our discretion and will depend on the nature and quality of the participation throughout the program.

There is nothing you need to do to qualify beyond using the platform normally and sharing useful, truthful feedback when you have it.

Start using the platform

Choose the plan that best fits your needs and subscribe normally using the plans below.

Once your account is active, you can choose to join the Early Access Program at any time through the Early Access widget in your dashboard.

Participation is optional and does not affect your subscription or access to the platform.

Already participating? You can contact our development team at any time through Help > Support.